Shipping Policy

Last updated: April 2026

This Shipping Policy explains how TruVera prescriptions are processed, packaged, and delivered. This is starter content — review with pharmacy partners and counsel before publishing.

Order Processing

Once your prescription is approved by a licensed clinician and routed to our pharmacy partner, your order is typically prepared within [X] business days. You will receive a confirmation email with tracking information when your package ships.

Shipping Method

We ship via [FedEx / UPS / carrier name] with delivery typically in 2–5 business days. All packages ship discreetly with no medical or product information visible on the exterior.

Temperature-Controlled Shipping

Medications that require cold-chain handling (such as GLP-1 injectables) ship in temperature-controlled packaging with cooling agents. If your package arrives compromised, contact us before using the medication.

Signature on Delivery

Some prescription medications require an adult signature on delivery. We will notify you in advance if your order requires a signature.

Shipping Areas

We currently ship to [list of states, or "all 50 U.S. states" if applicable]. We do not ship to APO/FPO addresses or international destinations.

Lost or Damaged Packages

If your package is lost, marked delivered but not received, or arrives damaged, contact our care team at [support@truvera.health] within [X] days and we will work with the carrier and pharmacy to resolve it.