Privacy Policy

Last updated: April 2026

This Privacy Policy describes how TruVera collects, uses, and shares your information when you use our telehealth services. This is starter content — review with counsel before publishing.

1. Information We Collect

We collect information you provide when you create an account, complete an intake, message your care team, or contact support, including:

Identity and contact information (name, email, phone, shipping address)
Health information you share during intake or messaging (symptoms, medications, history, lab results)
Account credentials
Payment information processed by our payment processor
Device, browser, and usage data when you visit our site

2. How We Use Your Information

Provide telehealth services and route your case to a licensed clinician
Fulfill prescriptions through licensed pharmacy partners
Communicate with you about your care, orders, and account
Operate, maintain, and improve our platform
Comply with legal and regulatory obligations

3. Sharing Your Information

We share information only as needed to provide care or operate the service, including with:

Licensed clinicians and the licensed pharmacies fulfilling your prescription
Service providers operating on our behalf (shipping carriers, lab partners, payment processors)
Authorities when required by law

We do not sell your personal health information.

4. Your Rights

Depending on your state, you may have rights to access, correct, delete, or restrict our processing of your information. Submit requests through our Privacy Request page or contact us at [privacy@truvera.health].

5. HIPAA

Protected health information shared with TruVera clinicians is handled in accordance with HIPAA. Our Notice of Privacy Practices describes how PHI is used and disclosed.

6. Cookies and Tracking

We use cookies and similar technologies to operate the site, analyze usage, and improve the experience. You can manage cookie preferences in your browser settings.